Wednesday, July 15, 2015


Processes can be good. Processes can be bad. It's like organization, it may seem like more and more organization is a good thing, but there comes a point when "not my job" or the idea of something is just beyond what seems possible. In other words, if you have no process to cook diner, you might be eating cereal. However, if you have such a detailed process that it takes an hour and a half to make a simple meal, you might end up ordering take out, because it's easier.

The same goes for business processes, exercise routines, and education too. For example, simply having a teacher provides a level of organization to the process of learning. Yet endless standardized testing and common curriculum, down to identical lessons across thousands of classrooms creates such a detailed process that I guarantee students will tune out and not be interested. There has to be a balance between the process and... Chaos I suppose. 

In business I find there is the formal way to do things and the informal way. Informal means actually talking to the person you need something from and formal means submitting some automated form that will go to the same person you could have simply talked to. In other words, the formal process is slower than the informal one. I find processes interesting. We take comfort in doing the formal process but agonize ove the time it takes. We take delight in the informal process but agonize over the time it requires explaining the situation to every person in the process. I don't think there is a perfect process for every situation, but I know some are better than others. 

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